Introduction and Company Information

PLAYTHOPIA ENTERTAINMENT LLP (trading as Fizzy Fox) is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our game zone at fizzyfox.in or use our services in Nasik, Maharashtra, India.

As a Data Fiduciary under the Digital Personal Data Protection Act, 2023, we process personal data lawfully, fairly, and transparently. This policy complies with the DPDP Act, 2023, Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Company Details:

• Legal Name : PLAYTHOPIA ENTERTAINMENT LLP
• Trading Name : Fizzy Fox
• Website : fizzyfox.in
• Location : Nasik, Maharashtra, India
• Nature of Business : Game Zone and Entertainment Services

Information We Collect

We collect the following types of personal information when you interact with our services:

Personal Data:

• Name, age, and date of birth (for age verification and birthday celebrations)
• Email address and phone number (for booking confirmations and communications)
• Payment information (processed securely through third-party payment gateways)
• Emergency contact information (for safety purposes)
• Address (if applicable for delivery of merchandise or event bookings)

Usage Data:

• Game zone visit dates and duration
• Activities participated in
• Game credits and prepaid card transactions
• Feedback and survey responses
• CCTV footage for security and safety purposes

Children's Information:

For children under 18 years of age, we collect limited information only with verifiable parental or legal guardian consent, as required by the DPDP Act, 2023. This includes the child's name, age, and emergency contact details. Parents or guardians have full rights to access, correct, or delete their child's information.

How We Use Your Information

We process your personal data for the following lawful purposes:

• Service Delivery : To process bookings, manage game credits, and provide access to our game zone facilities
• Communication : To send booking confirmations, updates about your visits, promotional offers (with your consent), and respond to inquiries
• Safety and Security : To monitor premises through CCTV for the safety of all visitors, prevent accidents, and respond to emergencies
• Payment Processing :To process transactions securely through authorized payment gateways
• Legal Compliance : To comply with legal obligations under tax laws, consumer protection regulations, and entertainment licensing requirements
• Business Analytics : To analyze visitor patterns, improve our services, and enhance customer experience (using aggregated, anonymized data)

Data Storage and Security

We implement reasonable security safeguards as mandated by the DPDP Act, 2023, to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure servers with access controls limited to authorized personnel only
• Regular security audits and penetration testing
• PCI-DSS compliant payment processing through certified payment gateways
• Physical security measures at our premises
• Employee training on data protection and confidentiality
• Regular data backups with encrypted storage

Your personal data is stored on secured servers located in India. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, typically not exceeding three years from your last interaction with us.

Third-Party Services

We may share your personal information with trusted third-party service providers for specific purposes:

• Payment Processors : Razorpay, PayU, or other authorized payment gateways for secure transaction processing
• Communication Services : SMS and email service providers for sending booking confirmations and updates
• Analytics Providers : For aggregated, anonymized usage analytics to improve our services
• Legal and Regulatory Authorities : When required by law or to protect our legal rights

We ensure that all third-party service providers adhere to data protection standards and use your information only for the specified purposes. We do not sell your personal data to third parties.

Cookies and Tracking Technologies

Our website fizzyfox.in uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

Your Rights Under DPDP Act 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access : You can request access to your personal data we hold
• Right to Correction : You can request correction of inaccurate or incomplete data
• Right to Erasure : You can request deletion of your personal data (subject to legal retention requirements)
• Right to Grievance Redressal : You can file complaints regarding data processing with us or the Data Protection Board of India
• Right to Nominate : You can nominate another person to exercise your rights in case of death or incapacity
• Right to Withdraw Consent : You can withdraw consent for data processing at any time (this may affect service delivery

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days as per regulatory requirements.

Parental Rights for Children's Data

Parents or legal guardians of children under 18 years have additional rights:

• Right to give or withdraw verifiable consent for data collection
• Right to access all data collected about their child
• Right to request deletion of their child's data
• Right to restrict processing of their child's data

We will not knowingly collect personal data from children without proper parental consent. If we discover that we have inadvertently collected such data, we will delete it immediately.

Data Breach Notification

In the event of a personal data breach that poses risk to your rights and freedoms, we will notify you and the Data Protection Board of India without undue delay, as required by the DPDP Act, 2023. The notification will include the nature of the breach, affected data categories, and measures taken to address the breach.

International Data Transfer

Currently, all personal data collected by Fizzy Fox is stored and processed within India. If we need to transfer data outside India in the future, we will do so only to countries approved by the Indian government and with appropriate safeguards in place.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Any material changes will be posted on our website with the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy

Last Updated: November 7, 2025

Contact Information for Privacy Matters

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

PLAYTHOPIA ENTERTAINMENT LLP (Fizzy Fox)

• Email : info@fizzyfox.in
• Phone : +91-830-830-3322
• Address : Survey no 486/2 Opp. Grape Embassy & zatka misal, Makhmalabad, Nashik, Maharashtra 422003
• Website : www.fizzyfox.in

For complaints unresolved by us, you may contact the Data Protection Board of India once established.